Terms of Service

Services and Scope

VPNUI provides a cross-border network acceleration subscription service, with international routes covering 100+ countries / 190+ routes and support for Windows / macOS / iOS / Android / Linux. Users can manage subscriptions, get clients, and import subscription details through the panel. For instructions, see the Quick Start Guide.

The subscription provides network connectivity; it does not include accounts, content, or paid benefits from third-party websites or apps. The operators of those services set their own regional rules, content licensing, and account review policies. Route coverage does not mean every exit can access every destination service.

Account and Subscription Rules

No email address is required to create an account; a username and password are all you need. Users should keep their passwords and subscription details secure and avoid sharing complete subscription URLs on public pages, in group chats, or in ticket attachments. If you notice unusual activity, change your credentials promptly and describe the issue in a support ticket.

There is no limit on the number of devices a user can have connected at the same time, but this arrangement is for the account holder's use only and does not authorize resale or providing the service to others. Renting or reselling accounts, sharing accounts or subscription credentials with others, and using a subscription to provide paid network services to others are prohibited.

Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. See the Plans page for prices and data allowances. Before ordering, check the selected plan type; a data package does not reset monthly like a subscription.

Acceptable Use

Users must comply with the laws and regulations that apply where they are located and to their activities, as well as the rules of the websites and apps they use. The service must not be used for fraud, violations of others' privacy or intellectual property, distributing illegal content, unauthorized system access, malicious attacks, or sending spam.

Users must not disrupt the normal operation of routes or clients, misuse service resources, or help others engage in the conduct described above. Network acceleration does not replace a user's judgment about the content they access or their actions; using a subscription does not relieve users of their legal responsibilities.

Availability and Scope of Liability

Connection performance depends on the local network, device settings, exit routes, and the status of third-party services. VPNUI does not guarantee a fixed speed, uninterrupted connections, or the ongoing availability of any particular app. Maintenance, route changes, and external network issues may temporarily affect some features.

If a problem occurs, first consult the Troubleshooting Guide and keep any messages displayed by the client. A third-party service denying access or an incorrect local configuration does not automatically mean VPNUI's service has failed. This does not waive any liability VPNUI is required by law to assume. Users should keep necessary backups and alternative arrangements for important tasks.

Account Restrictions and Termination

If VPNUI finds illegal use, resale or sharing of credentials, malicious disruption of the service, or another serious breach of these terms, it may suspend affected connections, restrict account features, or terminate the service based on the risk. In urgent cases, VPNUI may take protective measures first and then explain the reason through the panel.

If a user believes a decision was made in error, they can submit account details, the time of the incident, and any error message through the ticket system. Do not include passwords or complete subscription credentials. Account actions and payment matters are assessed separately based on the facts, applicable policies, and law; account termination does not automatically mean that all user rights are waived.

Changes to These Terms and Refund Guidance

VPNUI may update these terms to reflect service changes or legal requirements and will show the update month on this page. Important changes that affect use will be announced on the site or through the user panel. Users can review changes before continuing to use the service. If they do not accept the changes, they can stop using the service and contact support through a ticket about next steps. This does not retroactively diminish rights already acquired under applicable law.

Users may request a full refund for any reason within 30 days of their first payment. For instructions and details, see the Refund Policy.